
Auction ended 3/11
3/24 I received the necklace in the mail this morning, but it is nothing like the one pictured. I think I got the wrong one! What do I need to do to get the one in the picture? Thanks,X
P.S.If you no longer have the exact necklace in the picture, I will be ok with a refund instead, just let me know as soon as possible so I can keep looking. Thanks!
3/24 Hi,I am so sorry for the error! Happy to take care of it and will see that you receive what you should have. Thanks for letting me know, Y
3/25 I'll send the one I received back today and look forward to getting the right one. Thank you! X
4/9 I'm wondering if you've received the returned necklace - I mailed it back on the 26th or 27th. When should I be expecting the correct necklace to arrive? Hope it's not a problem replacing or refunding it! X
4/9 Hi! Thanks so much for your email. I have received the necklace back (thanks so much!) I have your correct necklace packaged up and will be shipped tomorrow. Thanks and have a great weekend! Y
4/9 Great! I'll look forward to receiving it X
4/19 Still waiting for the necklace - do you have a tracking number? I have the perfect shoes to go with it, so I'm extra anxious :) X
4/21 Hi!Wow, it should have arrived long ago. I just sent it regular mail so - no tracking. Let me just go ahead and replace it and have also just issued a refund - want you to enjoy on me! Y
4/21 Wow - that's very generous of you! Thank you so much. I look forward to receiving it and shopping again next time I need some bling :) X
~Feedback rating-neutral, comment: Got wrong necklace, requested right one, never got it but refund no problem~ Apr-30-10 08:29
4/30 You gave me a neutral? I have been communicating, gave a full refund and promised to get the necklace to you. Wow.-Y
4/30 I didn't want to ruin your feedback, but at the end of the day, I got the wrong necklace first, never got the right one (still wondering if it'll come), shipping took forever and I lost well over a month in the deal waiting. Your communication was wonderful, and I noted that, and I appreciate the refund, though I'd expect nothing less if I never got the necklace, which I haven't. So I felt it was important to note with honesty the problems I had, even though you were helpful in trying to solve it. But two necklaces lost in the mail - that's just weird. You sure you got the right address? (the first one came to the right place...don't know what happened) I hope you understand, it's not personal, just trying to be honest in my feedback X
3/24 I received the necklace in the mail this morning, but it is nothing like the one pictured. I think I got the wrong one! What do I need to do to get the one in the picture? Thanks,X
P.S.If you no longer have the exact necklace in the picture, I will be ok with a refund instead, just let me know as soon as possible so I can keep looking. Thanks!
3/24 Hi,I am so sorry for the error! Happy to take care of it and will see that you receive what you should have. Thanks for letting me know, Y
3/25 I'll send the one I received back today and look forward to getting the right one. Thank you! X
4/9 I'm wondering if you've received the returned necklace - I mailed it back on the 26th or 27th. When should I be expecting the correct necklace to arrive? Hope it's not a problem replacing or refunding it! X
4/9 Hi! Thanks so much for your email. I have received the necklace back (thanks so much!) I have your correct necklace packaged up and will be shipped tomorrow. Thanks and have a great weekend! Y
4/9 Great! I'll look forward to receiving it X
4/19 Still waiting for the necklace - do you have a tracking number? I have the perfect shoes to go with it, so I'm extra anxious :) X
4/21 Hi!Wow, it should have arrived long ago. I just sent it regular mail so - no tracking. Let me just go ahead and replace it and have also just issued a refund - want you to enjoy on me! Y
4/21 Wow - that's very generous of you! Thank you so much. I look forward to receiving it and shopping again next time I need some bling :) X
~Feedback rating-neutral, comment: Got wrong necklace, requested right one, never got it but refund no problem~ Apr-30-10 08:29
4/30 You gave me a neutral? I have been communicating, gave a full refund and promised to get the necklace to you. Wow.-Y
4/30 I didn't want to ruin your feedback, but at the end of the day, I got the wrong necklace first, never got the right one (still wondering if it'll come), shipping took forever and I lost well over a month in the deal waiting. Your communication was wonderful, and I noted that, and I appreciate the refund, though I'd expect nothing less if I never got the necklace, which I haven't. So I felt it was important to note with honesty the problems I had, even though you were helpful in trying to solve it. But two necklaces lost in the mail - that's just weird. You sure you got the right address? (the first one came to the right place...don't know what happened) I hope you understand, it's not personal, just trying to be honest in my feedback X
So what do you think? Was X justified in her feedback or did Y get the raw end of the deal? (I'm not saying which one I am, and if you know -Todd- don't give it away, ok?)








